“Complaints had been received by other paramedic passengers as to the unsafe driving…”
Dated 24 Oct 2024, from the coroner for North West Kent. Sent to 1 organisation or person.
A coroner wrote this report after an inquest, to warn the organisations below about a risk of further deaths.
The 56-day response deadline
All responses publishedReplies were due by 19 Dec 2024.
Organisations that receive a report must reply to the coroner within 56 days, saying what they will do or why they will do nothing. We show whether a response is published on judiciary.uk; a reply may have been sent and not yet published.
- Report dated24 Oct 2024
- Deadline19 Dec 2024
- Published on judiciary.uk18 Dec 2024
- Today23 Oct 2026
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Responses from each recipient
| Sent to | Response |
|---|---|
| South East Coast Ambulance Service NHS Foundation TrustNamed in the report as “South East Coast Ambulance Service” | Response publishedPublished on judiciary.uk in December 2024. |
The coroner’s concerns
– (1) Complaints had been received by other paramedic passengers as to the unsafe driving standards of and these were not dealt with appropriately. I am concerned that this could occur in the future and put lives at risk (2) No formal complaint procedure in place. I am concerned by the evidence that a paramedic raises a complaint with their supervisor and there are no written notes/statement taken and the paramedic is not updated regarding the investigation/outcome. I am concerned that without a set complaint procedure in place with statement taking, interviews and time limits lives could be at risk. (3) Driving standards are assessed by 'drive outs' with managers - should this be carried out by independent assessors and completed within a set time i.e. every 6 months or equally cctv reviewed on a regular basis of the driving standards. 6. ACTION SHOULD BE TAKEN In my opinion action should be taken to prevent future deaths and I believe you Chief Executive of the South East Coast Ambulance Service have the power to take such action. 7. YOUR RESPONSE You are under a duty to respond to this report within 56 days of the date of this report, namely by 12th December 2024. I, the coroner, may extend the period.
An extract. Read the full report, including the circumstances of the death, on the Courts and Tribunals Judiciary website.
- Source
- judiciary.uk, Prevention of Future Deaths reports, 2024-0686
- Added to Minute Book
- 8 Oct 2026
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Contains public sector information licensed under the Open Government Licence v3.0. Source: Courts and Tribunals Judiciary, judiciary.uk. Open Government Licence v3.0
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