“The concern | have is that there is a risk of future deaths because the opportunity to…”

The coroner’s concerns

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The concern | have is that there is a risk of future deaths because the opportunity to learn valuable lessons following a death is being compromised by issues pertaining to the quality of record keeping. Issues have arisen in relation to the quality of accessible clinical records [as in this inquest concerning Tina Tait] but also in relation to retention and storage of those records [other investigations — see below] to the extent that the effectiveness of sudden untoward incident reviews conducted by the Trust has been compromised perhaps due to the consequential delay [inevitably leading to lessons being learnt later than they may otherwise have been] or because the quality of the review has been affected [missing documentation leading to internal reviews having to be concluded in the absence of records]. Following Tina Tait’s death the hospital trust undertook a sudden untoward incident review. This led to a report being compiled and that document was included in the inquest evidence. One of the authors of that report iia GE Clinical Matron] gave extremely helpful evidence at the inquest and was an impressive witness. However within the report a learning point was identified namely that the documentation in the case records had been found to be “at times poor and | illegible”. [Other learning points included the need for improved handover / continuity of care, learning in relation to the recognition of a deteriorating patient and correct use of the Early Warning Score chart with appropriate escalation.] Professionals such as Amanda Langton tasked with investigating deaths clearly need to be provided with all of the necessary information to be _able to produce an effective review which ensures the right lessons are learnt _| and the risk of future deaths minimised accordingly. lam concerned that pe having found herself trying to review this matter in the face of poor and illegible records is a reminder that unless this type of issue is not addressed then risks will occur as a consequence. Medical professionals who take over the care of patients from other staff at handover need to be able to familiarise themselves with accessible and legible records. When this does not happen the quality of the care received by patients can be affected. It seems to me that issues persist as regards the quality of record keeping within the Trust and that it would be remiss of me not to raise that concern at this time. | | | | bear in mind that the quality of record keeping is an issue | have raised with the hospital trust previously. In October 2017 | sent to the Trust a letter of concern written in accordance with paragraph 37 of the Chief Coroner’s Guidance No. 5 (Reports to prevent future deaths). That letter was in relation to investigations conducted at this court into the deaths of WB and NM. The letter was felt to be necessary after the inquest into WB's death had to be conducted in the absence of documentation which the Trust was unable to locate. In May 2017 this court received from the Trust a Sudden Untoward Incident Review into the death of NM which had been completed in the absence of some of the hospital records which could not be located. | was concerned that an improvement in relation to record keeping was essential because having access to quality documentation minimises the chance of, for example, an untoward clinical incident review being delayed or remaining incomplete; it avoids the risk that a coroner’s inquest is delayed. Also, and importantly in my view, it is obviously important that records are readily available to assist a coronial inquiry or indeed an internal hospital review not least in order to ensure any lessons which need to be learnt can be learnt and for this to be achieved as effectively as possible an accurate record of events should be available. In addition to the quality of some of the records relating to Mrs Tait’s care in hospital, the Trust’s internal review was delayed because the clinical records could not be located for some time resulting in a delay before witness statements could be compiled and the Sudden Untoward Incident Review completed the impact of which was the inquest had to be vacated from the original court slot allocated to it and re-listed. Other investigations have been affected by similar issues: a further investigation into the death of JS ultimately proceeded in the absence of hospital records which reportedly went missing after the death and could not be found. In deciding to write this letter | take into account that in response to my letter in October 2017 [see above] | received a response from the Trust dated qin December 2017 within which the point was made that “it is worth noting that ‘the Trust has somewhere in excess of 500,000 sets of patient records andthat__| | non-availability is a rare event”. The letter went on to helpfully explain that the Executive Directors had approved a business case for the introduction of an electronic document management system which would mean paper records would be immediately accessible to attending clinicians. Unfortunately, having monitored the situation since then | remain concerned that the Trust’s procedures in terms of accessibility but also to quality of clinical records poses a risk of future deaths if those procedures are jeopardising the likelihood of the correct lessons arising from a death investigation being learnt. As stated at the conclusion of the inquest, ultimately | did not find that Mrs. Tait’s death was caused by or contributed to by the quality of the records or the | delay in them being located. However, this does not prevent me from writing this letter if there is a concern future deaths may occur and | write this letter because despite the matter having been raised previously the issue appears to be ongoing as the investigation into Mrs Tait’s death illustrates. At the conclusion of the inquest, | indicated to the Properly Interested Persons that | proposed

An extract. Read the full report, including the circumstances of the death, on the Courts and Tribunals Judiciary website.

Source

judiciary.uk, Prevention of Future Deaths reports, 2019-0129

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8 Oct 2026

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Contains public sector information licensed under the Open Government Licence v3.0. Source: Courts and Tribunals Judiciary, judiciary.uk. Open Government Licence v3.0